Booking Terms and Conditions

1. Booking Request

Submitting the booking form on sonnenberg.sk constitutes a booking request only and does not automatically entitle the guest to accommodation.

A booking becomes binding only after it has been confirmed in writing by email by the accommodation provider and the required payment has been made within the specified period.

2. Prices and Payment Terms

All prices shown are final. The operator is not registered for VAT.

All payments for the stay must be made in advance by bank transfer. Once the booking has been confirmed, the guest will receive an email stating the total price of the stay, payment details, the payment reference (variable symbol) and the due dates for the individual payments.

The guest must pay a booking deposit equal to 30% of the total price of the stay within 3 calendar days of receiving the booking confirmation and payment details.

The remaining 70% of the total price must be paid no later than 7 calendar days before the scheduled arrival date.

If the booking is confirmed fewer than 7 days before arrival, the guest must pay 100% of the total price in a single payment.

After the stay, the operator will issue the guest a final document for the total price of the stay, taking into account all payments received.

If the required payment is not credited to the specified account within the stated period, the accommodation provider may cancel the booking after notifying the guest.

The operator is not registered for VAT. VAT is therefore not added to the prices shown.

3. Meals

Meals are not included in the services provided. Guests have access to a fully equipped kitchenette.

4. Cancellation Policy

The guest may cancel the booking in writing by email. The date on which the cancellation notice is received by the accommodation provider will be considered the cancellation date.

If the booking is cancelled:

• 14 or more days before the scheduled arrival date, the guest will receive a refund of 100% of the booking deposit;
• 13 to 7 days before arrival, the guest will receive a refund of 50% of the booking deposit;
• 5 to 3 days before arrival, the guest will receive a refund of 20% of the booking deposit;
• fewer than 3 days before arrival, or in the event of a no-show, the booking deposit is non-refundable.

If the guest has also paid the remaining balance, any amount paid over and above the 30% booking deposit will be refunded upon cancellation. The applicable cancellation charge will be deducted from the booking deposit in accordance with the rules above.

Any refund due will be transferred to the bank account from which the original payment was received, normally within 14 days of confirmation of the cancellation.

If the stay is cancelled by the accommodation provider and no alternative date is agreed with the guest, the full amount paid will be refunded.

5. Check-in and Check-out

Check-in is available from 2:00 p.m., unless agreed otherwise.

Guests must vacate the accommodation by 1:00 p.m. on the day of departure, unless agreed otherwise.

6. Children and House Rules

Children are welcome and must be supervised by a responsible adult throughout their stay.

Smoking is prohibited in all indoor areas of the accommodation.

Guests must behave considerately, comply with the house rules and take appropriate care to prevent damage to the property and its equipment.

7. Final Provisions

By submitting a booking request and ticking the relevant box in the booking form, the guest confirms that they have read and agree to these terms and conditions.

The accommodation provider reserves the right to amend these terms as reasonably necessary. For each individual booking, the version of the terms and conditions in effect on the date the booking is confirmed will apply.

Last updated: 1 August 2026